Ohi 'Ohi Technologies Customer Service Policy
Effective Date: 12/04/2024
At 'Ohi 'Ohi Technologies, we are committed to providing excellent customer service and ensuring a seamless experience for our customers and vendors. Our team is here to assist with inquiries, concerns, and any necessary support.
1. Customer Support Availability
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Our customer support team is available to assist during the following hours:
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Tuesday - Friday: 10:00 AM - 4:00 PM HST
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Saturday: 10:00 AM - 4:00 PM HST
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Sunday and Monday: Closed
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Customers can reach us via sales@ohiohi.com.
2. Order Assistance
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For help with orders, including order placement, modifications, or cancellations, please contact us at least 24 hours before the scheduled pickup time.
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Any order discrepancies must be reported within 24 hours of pickup for resolution assistance.
3. Product Quality Concerns
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Any concerns regarding product quality should be directed to the respective vendor.
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Ohi 'Ohi Technologies will assist in mediation when necessary to help facilitate communication between customers and vendors.
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We encourage customers to notify us of any recurring product quality concerns so we can work with vendors to maintain high standards.
4. Complaint Resolution
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We take all customer concerns seriously and will work to resolve issues in a timely manner.
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Complaints should be submitted via email or phone, and we will acknowledge receipt within 48 hours.
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If a resolution cannot be reached within 5 business days, we will provide updates on the progress and next steps.
5. Privacy & Customer Information
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Customer information is handled with confidentiality and used solely for order fulfillment, support, and service improvements.
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We do not share or sell customer data to third parties.
For any inquiries or assistance, please reach out to our customer service team. We appreciate your support and trust in Ohi 'Ohi Technologies!